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What does a Salesforce Service Cloud Consultant do?

A Salesforce Service Cloud Consultant implements Salesforce for Case Management, often in a Support Center environment. They concern themselves with the various customer interaction channels, such as web, telephony, email, chat, and social.

What is Salesforce App Cloud?

Salesforce App Cloud is a collection of development tools that allow developers to quickly create applications that will run on the Salesforce platform.

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