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Frequently Asked Questions

How secure is the information in ProMedica MyChart?

Information from your medical record that is accessible through ProMedica MyChart is intended for your access only (subject to the discussion below under "Proxy Access"). You will have a unique username and password to protect the security of such medical record information. Your username and password should not be shared with anyone.

How do I Manage my ProMedica Health Records?

Log in to MyChart to get complete access to your ProMedica health record. You can manage all of your family’s care and records from one account. You can also authorize your doctor to share information with other providers. Manage All Aspects of Your Care

How secure is mymychart?

MyChart uses the same encryption system as banks do for online banking. Now you can travel freely on vacation and never worry about not having access to your health information.

How long do I have to Activate my ProMedica MyChart?

Upon request for a ProMedica MyChart at your provider's office, you will receive a temporary, one-time use activation code, you will only have 14 days to log-on and activate your ProMedica MyChart.

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