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Frequently Asked Questions

Where can I get more information about epaces?

Providers should contact the eMedNY Call Center at 1-800-343-9000 for more information on ePACES enrollment. Training for ePACES is available from eMedNY Regional Representatives. Quick reference documents are available in this section of the website to guide providers through ePACES usage.

How does epaces work with emedny?

Warning: ePACES provides individuals the ability to create and submit transactions to eMedNY over the Internet using their browser. Collecting multiple transactions created in ePACES, and submitting these as batches is also supported.

Who is the primary administrator for the epaces account?

The Submitter, designated by the Provider in the initial enrollment process, is the Primary Administrator for the ePACES account. ePACES Accounts are associated with the ETIN(s) of the Submitter. All the Providers who have chosen the Submitter to administer their ePACES account are recorded on the Provider’s Master file. Associated Providers are

What happens if I Share my epaces user ID and password?

Users that share their ePACES user id and password are in violation of the HIPAA Security Regulation. If this practice is detected, the user’s access will be revoked and other sanctions may apply. ePACES performs the following transaction types:

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