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A technical service representative is responsible for providing technical support to customers over the phone, through email, or in person. Support can be offered for hardware, software, or any type of mechanical device.What is customer support service?
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.Is customer support specialist?
Customer support specialists provide service or product information, solutions and relevant details to customers. They are sociable individuals with a knack for providing professional and clear answers to customer's requests. ... Customer support specialists provide specific information regarding the services, products or materials offered by a company.What is Customer Support Center?
Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.