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Frequently Asked Questions

What is my ArenaNet account?

At the heart of the Guild Wars experience is your ArenaNet account —your personal access key to the world of Tyria! Note that as of December 2014, both your Guild Wars and Guild Wars 2 accounts can be accessed and managed via the ArenaNet account management page, where you can review and update the information on your account.

How do I request an email change?

You can request an email change by submitting a support ticket and selecting ‘Update Account Information’ from the drop-down menu. Fill out the form as thoroughly as possible so we can verify that the account is yours; the more fields you complete, the easier it will be for us to make the change!

What are my authorized networks?

This includes: Account Credentials: Where you can verify your current login email, update your password, and review the verification method tied to the account. Authorized Networks: This is where you can review and remove networks where your account can be accessed. Learn more about your authorized networks in this article.

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